Poor Management,Unhygienic Place
Oh i am a big believer of rebounds and happily ever afters;) Will make sure we call u when we are good to go with all amendments :P on the top floor. I love the fact that we are having a conversation and good one rather than a basic grievance hearings. I must thank u for responding back. Have a goodnight :)
Alexy as much as we appreciate you being a regular ever since we started we also are grateful that you have lived with the circumstances of we being an open air verandah concept. Trust me with constructions happening round the clock around our buildings and also adjoining the main road we have very little of comfort factor compared to a nice indoor space with formalised service.
We have a small place that we started out with we have just tried our best to work out things. But yes we are moving into a larger bigger space in the same building in a couple of months. This new place being indoors and at a height of 2 floors shall make the experience much better sound/pollution/hygiene wise. We do take adequate measures to keep the standards up for now but still if we have faltered i can only apologise and i say this "I am sorry!".
About the maggi esp the exotica version being made less spicy its like asking for an Alfredo pasta with spice. The exotica maggi firstly doesnt have pasta sauce. I and my staff clearly say its a portion of spicy sauces dunked over crispy cheese chunks mixed into your regular maggi. If we take out the sauce all you are left with is a bizarre cheese chunk maggi that is worse than a basic cheese maggi. I can apologise for the weirdness of the staff in responding but trust me it even happens to me sometimes when people ask me for a Hot Lemon Tea and say "I hope no milk". Lastly i would say besides sometimes not having it on the menu we have customised orders and if we can we have done it.
We make excellent Chai, Maggi and pakodas and yes its weird for many including my own folks & family as to whats so great about that and the various other teeny weeny things that Chaipatty gets talked about on for?? Burrp and Zomato are both entities that help us connect with our audience and their expectations and both of them respect that we atleast show some character on reviewing but trust me when i say we do suck sometimes :)
All i can say in my defence is that sometimes simple things well done with a few shortcomings but all in all a nice story to tell leave a longer lasting memory that is more often talked about and referenced than cast aside as a momentary indulgence. Hoping you keep us with u for longer. Thanks..
Simple, minimalistic & can i say personalized. We love when ppl pick their personal favorites at Chaipatty. It makes our efforts & your experience that endearing without the fuss of a business place. Thank you Ishita for your Top5 on Chaipatty. Wishing you and everyone else many more :)
My intention with the below review also wasnt to make noise or set example. The whole fuss of a Cut Chai experience making a good customer go bad and sad online made me recount the whole thing in the way i did. Losing customers due to arrogance is one thing and losing due to miscommunication of a vague ego clash is another.
Your two attempts at Chaipatty werent to your expectation. The timing of your visits with a packed crowd and the usual commotion of orders pending on several tables. At this time like on one of your visits if you are ordering just two cutting chais and i ask you to wait or to order more which can be made in the meantime, allowing me not to upset the other customers still waiting for their Chais and orders. You at this stage get pissed off and leave or in the earlier response act with the change payment issue(We shall not quote it if that wasnt you)it would be hard to really make it up to you. Patience at these times are a virtue both I and sometimes customers lack. But nonetheless if your friends with whom you came still come back at a later hour and enjoy their Chai and Maggis mentioning how pissed i made their other friend over the Cut Chai or the Lady mentioning in a similar manner. I do mention to them as to how i need to seriously make up for the odd service and if possible please come again bringing their displeased friend along and we will have a round of Chais and break the ice.
Now besides the few instances mentioned in my current or below response(Only 2 that have happened in the last month and a half) if you are not the one i presume you are then we are just wrongly arguing and there is no need for it. I would simply say i am sorry for your bad experience but try and put urself once behind the counter in my shoes and maybe then we wont be like this.
Rest i leave to you.
Thank you so much for trying us out. We honestly appreciate your review & trust me already we are working at making d ambiance bigge,r shielded from the dust with more kullads popped in. Disposable kullads will be a task as firstly you dont get them in Bangalore. Most are brought from Kolkata, Rajadthan & sold at 3times the price. We hence make our own kullads using clay & they work out stronger & cuter. They surely are replaced but not before a fortnight but thoroughly washed after each use.
Only one thing you are not paying "Rs50" for Chai but a no further tax or charge final price of "Rs40". Also we can eadily accomodate on seats close to 40ppl plus ample options to sit on boundary wall or stand for a smoke.
Anyhows would love to have u around & once d new space is ready have u suggest more ideas to improve the overall experience. Thanks :)
We take ur advice eerioisly on the improvement part. Thanks for liking us. Do come again.
Thanks Vinila :) Come again...
Thank you DivineDew. Please keep coming & also do pass the word around.
Thank you for your quick reply. I'm sure it was just a misunderstanding and have edited my original review accordingly.
M glad you heard bout u's & finally paid a visit. We feel great when people find us worth the expectations set by a first sight impression from passing the place to maybe a well given reference from a friend. Hope to keep impressing and charming you alike. Keep coming :)
Thanks for raving about out Chai & our service. We ensure people get their food or a small tete-a-tete with us "on time". The ambience is made to resemble a laid back, no fuss earthy yet slowed down life's experience personalized to the comforts equal to that of your home. The buzzing traffic, open air & simple yet delicious food surely makes your day & in a way ours through you. Thanks once again and do kp coming.
You already did. :) I was the one who borrowed "A Little Princess".
Thanks Sheetal for recommending us. Do come by again & get some friends too :)
Deepthi thank u so much. Next time in a mood for Chai come by. Do try the Maggi & Kulfi too :)
Thanks Sagarika :) plz kp coming...
Thank u Sir :) U sure gave us some wonderful appreciation & great feedback. Will discuss in person when you come for your next Chai & Maggi Stint :D
Thank you so much for a "Snicker-like" review. Jab hunger bajaaye char 4 Snickers or in our case Chaipatty aao yaar. Come again soon.. This time your Kullad chai's on us :)
Thanks Praveen. You made our Day. To make yours we would like to offer a small cutting chai and pakoda treat for you+1... Come soon.... :)