Not only was it an okay experience when I went there over a year ago, I keep getting SMS spam marketing messages from these Little Italy guys. In spite of repeated requests to remove my cell number from their list. Besant Nagar chaps assured me, but zero action.
Never ever give them your cell or other contact info, if you value your sanity...
Obviously they don't care about their customers' opinions. Which is very bizarre. My friends and I would not go there again. And when other pissed off people stop dining there, surely these marketing geniuses will go out of business.
Next time, ask my permission before using reservation information for your greedy, yet counter-intuitively misguided, purposes.