I happened to visit the recently opened Anna Nagar branch yesterday. Little did I know that I was going to have an unpleasant experience that night.
I step in at around 9pm to find that the place was full and was told it would take close to 10mins to get a table. While time went by, there we were, along with a bunch of other people, waiting for eternity...To make things even worse, there was no place to accommodate all those who were waiting there. (you expect a lot of ppl, you need to have them wait in comfort!)
Finally, we get a table right at the end, only to realize that the waiters don't pay a lot of attention to the people seated at the far end. Only after frequent reminders was our table cleaned, the menu handed over and WATER served. (not a good start! in spite of having adequate staff). There were similar instances at other tables.
We started off with a veg and non. veg soup, which bordered between average to OK. fancy names, descriptions (only to have it taste OK?). The 1/2 portion of a soup also varied between the two bowls!? Moving on...
After getting hold of a guy to take our order for the main course, we were in for further disappointment...
Non-veg Pasta? Not available.
Non-Veg Zondich? Not available.
Non-Veg Panini? Not available.
Chef's special VEG Salad? Not available.
Any non-veg item at all? Sorry, we are out of it. (why is the place still open!? force ppl to limited items on the menu? )
The guy was struggling to list out what little was available...
Close to 10PM, we were hungry and had nothing sensible to order. Just settled the bill and left frustrated. (had to take away something from another restaurant)
When we were about to leave, we overheard someone complaining at another table, further stating that the Alwarpet branch was a lot better. Now, I really don't care.
So what did I think?
+ Place looks decent, pricing was OK.
- No place to wait, staff is hopeless, 75% of the items are unavailable late in the evening. The last two pretty much ruin it.
The experience was in rude contrast to the level of publicity it had generated.
If you're going there for a quick snack, preferably in the evening, it's pretty OK. If not, please avoid this place till they take some serious measures.
- A Foodie from Anna Nagar, Chennai.