Please see reviews of mine & psmith2. It goes to show Mast Kalandar does not care about customer service and think they can go on even if they do such disasters.
• Total Disaster
We had read about the reviews on this place and thought will order a dinner for home delivery since we live in Adyar less than a mile away from the Hotel. The person who picked up the phone was courteous enough , took our order and assured that the food will be delivered in 45 minutes. This was at 7.30 PM tonight , we went about our stuff and by 8.30 , I really was hungry and called the number back. Then the whole problem started , the phone kept on ringing or was busy but no reply. We sent text messages , no avail. We waited till 9.00 PM , a good 90 minutes after we originally ordered and then actually went out to try get dinner from somewhere., Adyar , on a Sunday evening , is an extremely tough area to find a Hotel to eat , so we had to drive all the way to Kooturpuram to find a small joint , that was clean and actually the food was not half bad. And , the best joke is that at 9.45 PM , someone from a different number called up and threatened us if we wanted the food or not. When asked why no one picked up the phone for the last 2 hours there was no reply forthcoming apart from the vague explanation that the bike broke down.
Bottom line , in all my years of ordering and eating out , have never seen such an unprofessional behavior. Please give this restaurant a miss!!
• Highly disappointing
We had ordered at 7:15pm on New Years Day and no sign of food even by 9:45pm. Also, their solo number is not being picked up. Quite embarassing for me since I had friends over. Also, This place is frequented by me atleast once a week and they would do this was not even envisoned by me. I dont think they would like it if I placed an order and left home without being there to receive it???
vidmcr01
