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Wonderland -The Coffee Experience has been unpublished.
  • Category: 

    Cafes in Chennai

  • 42170629
  • No.139, Shanthi Colony Main Road, Shanthi Colony,  Anna Nagar , Chennai
  • Landmark:  Near Creamy Inn
  • sansmerci sansmerci
  • Wonder where the wonderland is! 2009-11-15

    oh well, m not used to being in anna nagar much so wen i knew m goin there, i had to search all over burrp for a nice cafe to spend the evening in. And this place with a 4 star sounded pleasing enough and i called the place to make sure they are open until late. The person who picked then phone was more than inviting, sounded desperate! should ve known right then :)

    After we reached shanthi colony, the creamy inn did seem more bright, attractive n crowded. But since we decided on an open-air cafe and were imagining to have a relaxed conversation, we went up to wonderland crossing a half-constructed shady building.

    The place was long and huge with absolutely noone but the owner sitting in a corner and 3 waiters sitting at the counter watching something on the computer and having a laugh among themselves. They had a bored attitude seeing us. We sat in the outside area, where use-and-throw cups of water with cigarette buds in it appeared in the form of ash trays on tables. Looked sick enough to make us want to walk out immediately.

    None of the cold beverages were available, seems the fridge wasn't working. So we had to order plain water, which was cold i donno how. We decided to just make one order and rush outa this hellava place asap. So ordered a burger so that it ll be filling for two, now that we don have anything to drink other than water.

    The waiter looked north-eastern and din understand a word of english and sure didnt understand tamil either. He gave a blank look for everything we asked and to make a conversation with him and make him bring a burger and some water was a pain in itself. There were two other local looking waiters who didnt bother to even walk out and ask us what we need, they were too busy watching something with mouth-wide-open in the comp on their counter.

    And finally this guy ends up bringing us a spicy chilli wrap, while all the time we were waiting with a desire to munch on some yummy burger and when asked he said plainly that we ordered wrap only. He didnt make an attempt to apologize leave alone change the order for us. He very rudely dismissed our argument, twas like if u want eat this or get out attitude.

    Worst to come, the wrap was made with red chilli powder overdose and mouth was burning for something sweet and cold to drink. What a way to torture ourselves going all the way to Anna Nagar. Thank you wonderland, for the wonderful experience. No wonder this place is empty at peak hours with a sleeping owner at the corner, time to close down folks!
  • RESPONSE FROM MANAGEMENT

    Replied by: Sherill Samuel, Owner, on Nov 18, 2009 Flag this

    Business Owner
    We are truly sorry that you did not have a good time at Wonderland and we sincerely apologize for the mistakes of our staff. At the time, our slush machines were under maintenance so we were unable to provide the iced beverages. However, all beverages are available now. We have noted all your suggestions and are glad that you have stated them so that we can make the changes immediately. Please don't let this one time refrain you from coming to Wonderland and we do hope to see you soon.

    We sincerely apologize,
    Management at Wonderland - The Coffee Experience

    Replied by: sansmerci, on Nov 18, 2009 Flag this

    sansmerci
    Thanks for ur reply Sherill.. i hope u give some training to ur staff.. and teach them basic language skills in the first place...if not for hospitality.. for the effort u put in online marketing.. even half of the effort on real time requirements will do a lota change to ur business..

    and there is in noway that m travelin to anna nagar to this place ever.. there is one too many options in the city to make a mistake knowingly :) mayb i will once i c some good reviews here about the improvements made.. by which i mean real ones not faked ones :|

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