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Places | Events | Reviews | TV

Burgundy's Restaurant, MRC Nagar


74 Reviews

Reviews of Burgundy's Restaurant

first reviewed by verycool
  • sundaraamankv sundaraamankv

  • Bad start and worst experience Apr 11, 2013

    Worst experience (Spoiled the partying mood right at the restaurant entrance by some --------) we ever had in a five star hotel, that is no manner in which to treat a customer. I have never seen any high-class hotel with a cheap way of approach a customer. There is inequality in approach (Well! Ladies, you will be treated well as like other places and sorry for gents). The deal, which they provide during every dinner, is just cheating, (buy one and get one free, but at the end you will be billed for both and your head will also be shaved). Ambiance is good but the rest is terrible. Will never recom... read more
  • RESPONSE FROM MANAGEMENT

    Replied by: Vipin Sachdev, Managing Director, on Apr 18, 2013 Flag this

    Business Owner
    Dear Sundaraaman, we apologies for the behavior of our colleagues during your visit to the restaurant. It is absolutely not acceptable and have taken it up with our team, we are focusing on training especially on soft skills. We apologies for the embarrassment you had to face because of this, hope you do give us another chance to serve you better and extend your support to do so. Looking forward to you visiting us soon.
    Thanks
    Shiju, Chef Mahadevan, Hari & Neha
  • deeputheone2 deeputheone2

  • Classy Apr 10, 2013

    It is amazing how much has gone into designing this place. The interiors are stunning and the place is just huge. There is not much of a difference in the menu between the Lunch and Dinner buffets ( maybe the Pizza and the price difference), but the spread is very well though out. The starters are good and the service is prompt when needed. Desserts need to be looked into though. There is nothing that catches my eye in that segment. But otherwise Kudos to Vipin and Co. Love their restaurants.
  • RESPONSE FROM MANAGEMENT

    Replied by: Vipin Sachdev, Managing Director, on Apr 18, 2013 Flag this

    Business Owner
    Dear Deeputheone2, thank you for your valuable feedback. We do take both positive and negative feedback very seriously, as it helps us become better. We are constantly working on making changes to our spread, we apologies for the desserts not being upto satisfaction. We are looking into it this. Thank you for taking out time and writing about us.
    Thanks
    Shiju, Chef Mahadevan, Hari & Neha
  • 6packflabs 6packflabs

  • Never eat at Burgundy's Apr 02, 2013

    DISCLAIMER : I'm not a wise world traveler, nor a food critic, nor am I an expert on anything that requires a gas stove. But I can microwave the hell out of anything.

    Short version :

    Absolutely Terrible Food.
    Save yourself the trouble and dine somewhere else. Trust me, your wife's / mother's / mother-in-law's cooking is much better. (No intended discrimination to men.) The ambiance is nothing great and the pricing in my opinion is high. Service can be better. Management is poor. Did I mention the food is atrocious?

    The Whole Story :

    Up until about 3-4    ... read more
  • RESPONSE FROM MANAGEMENT

    Replied by: Vipin Sachdev, Managing Director, on Apr 18, 2013 Flag this

    Business Owner
    Dear 6packflabs, we are extremely sorry for the poor experience you had at Burgundy's. We understand a mere sorry will not change things but we sincerely apologies for this, in any business it takes many great individuals to come together at the right time and at the right place unfortunately we have failed to do so. As a team we have taken this up and are taking necessary steps to improvise and be better at what we do. We are sorry for the embarrassment you have faced. Hope you do give us another chance and let us serve you better. Your feedback is most valued. Do send us your contact details...read more

    Replied by: 6packflabs, on Apr 24, 2013 Flag this

    6packflabs
    Dear Mr.Sachdev,

    I firmly believe that whatever needs to be said, should be discussed in the open forum.

    Unless you plan on emailing me my bacon.
  • purdueanand33 purdueanand33

  • Excellent Service Mar 15, 2013

    Mr. Vipin Sachdev and Mr. Mahadevan (Chef) are excellent. I'm a vegan, and do not eat any animal products. Both Mr. Vipin and Mr. Mahadevan came to me personally to ask what I wanted for dinner. Mr. Mahadevan gave me a few choices, veganized some things from the menu, and I had an excellent dinner. Not too many places have the consideration to ensure that their customers receive exactly what they want. I'm definitely going to this place again because of the great service, personalized food and wonderful ambiance.
  • RESPONSE FROM MANAGEMENT

    Replied by: Vipin Sachdev, Managing Director, on Mar 25, 2013 Flag this

    Business Owner
    Dear Friend, thank you for your wonderful feedback and for taking out time in writing about us. We do take care of our guests who have special dietary needs as we understand with the changing time many individuals are becoming sensitive to many different food ingredients, we are really happy that we could take care of your requirements too. I hope you are aware at Tuscana we have started Gluten Free Pizzas and pastas keeping this mind, vegan also can be made available if we are intimated. We thank you for loving us and hope you tell your friends and family about us. Do try out Tuscana and Kryptos...read more
  • hkmurali hkmurali

  • Delightful spread with fantastic ambience Feb 06, 2013

    The main reason why i love this place is its beautiful ambience located centrally in midst of several high raised buildings in the Somerset residence.
    The buffet spread is really huge with a wide variety of choices ,esp in Indian cuisine
    The last time i visited, the service was equall great with the food cooked the exact way it was supposed to be..
    oh btw, if ur going for a late evening dinner, u dont wanna miss out on a drink at B-Bar too
  • RESPONSE FROM MANAGEMENT

    Replied by: Vipin Sachdev, Managing Director, on Feb 08, 2013 Flag this

    Business Owner
    Hi Friend, thank you for your wonderful feedback, we feel really happy & motivated reading your review. We appreciate your business and look forward to you visiting us more often. Do tell your friends & family about us. We are greatly honored to read a great review.
    Thank you,
    cheers
    Hari, Shiju & Neha
  • jayachandranp jayachandranp

  • Forced to give 1 star otherwise, it will be zero Feb 01, 2013

    Chose this place to celebrate our wedding anniversary. I regret that decision every day now. When i reached there, we are welcomed by great ambiance and pleasant atmosphere. We never know that this all will be ruined soon. We were told that the buffet is costing around 1100/- per person, which looked very high to me compared to other front line restaurants. We went very ambitiously to have our food. Looking at the food spread, we felt that it is not worth even 25% of the cost. Soup was good. But after soup, there was nothing. Salads were disappointing, I saw only 1 rice, 2 gravies which... read more
  • RESPONSE FROM MANAGEMENT

    Replied by: Vipin Sachdev, Managing Director, on Mar 28, 2013 Flag this

    Business Owner
    Dear Mr.Jaychandran, we are extremely sorry for the terrible experience you had at Burgundy’s. We are very sorry that we failed to serve you a great experience on your special day. Please accept our apologies. At Burgundy’s, we aim to make every single customer’s meal special & this is our endeavor. We are constantly working on our buffet spread. We look forward to your visit again & assure you that we will deliver delight to you.
    Thanks
    Hari, Shiju & Neha
  • Donsuree Donsuree

  • Quality really gone down/not what it used to be. Jan 04, 2013

    From burrp! Mobile App
    I had visited Burgundy's on 16 December with my wife, son, sister and nephews.

    I was immensely disappointed with the manners and courtesy shown by your staff. First thing is when we entered the dining area by 12 the receptionist was gloriously joking and chatting away that he didn't even smile or welcome us. Next we were shown a table by some one inside and for 15 minutes no one attended us. Finally I got pissed off and called the manager and asked what the issue was, for which I got a prompt response that the food was not yet fully ready. This was at 1215. Can't your staff exhibit some    ... read more
  • RESPONSE FROM MANAGEMENT

    Replied by: Vipin Sachdev, Managing Director, on Jan 10, 2013 Flag this

    Business Owner
    Hi Suresh, We thank you for your valued feedback and are extremely sorry for your disappointing experience, especially on the quality of our service. We would like to make up for the same & make it a better experience the next time you visit. We continuously try to improve our food to meet the high standards that we set for ourselves. As for the service I agree that what you experienced was unacceptable, and we are concentrating on soft skill training to equip our service staff to communicate with our customers to the best of their abilities to make it a pleasurable and enjoyable meal for you and...read more

    Replied by: Donsuree, on Jan 11, 2013 Flag this

    Donsuree
    Sorry but a mere apology will not bring me back. Let me give you an example: Once when we went to a themed restaurant similar to yours we had ordered a dish which was not served to us, when we complained regarding the same, the manager himself came to us and apologized profusely and without questions he cut 20% of our bill of 3000. Now this is what still makes me go there today, to a place where a customer is respected. And what do you guys have to say?

    *Sarcasm* A mere apology, and you guys still think spoken word will work wonders for the utter crap service you rendered to us that day?...read more
  • gkgokulraj gkgokulraj

  • Super Cool ! Jan 03, 2013

    We loved Ambiance, Service and the Courtesy delivered. Above all the Food was Yummy with a wide range of liquor choices. Kudos to Vipin and Chef Willi !
  • RESPONSE FROM MANAGEMENT

    Replied by: Vipin Sachdev, Managing Director, on Jan 10, 2013 Flag this

    Business Owner
    Hi Gokulraj, Thank you so much for your feedback & positive comments on Burgundy's. We are very happy you wrote to us as it helps in pushing ourselves more to strive towards excellence. We look forward to you continuous visit & patronage. Thanks Neha, Shiju & Chef Ashok.
  • harish_raj harish_raj

  • a huge letdown Dec 11, 2012

    having read burgundy's glowing reviews, i booked a table for 10 for our team lunch. we were totally impressed by the decor and the food too was impressive. though the spread was limited, we found each of them to be really nice until we reached the dessert. one of my friend chose a sponge cake from the spread. the moment he cut it, we were shocked to see dead worm inside! Even though the manager apologised profusely and even offered us additional discount, we still could not get over the fact that a place that prides itself on setting the benchmark for quality can do this. we were told that the... read more
  • RESPONSE FROM MANAGEMENT

    Replied by: Vipin Sachdev, Managing Director, on Dec 11, 2012 Flag this

    Business Owner
    Dear Harish,
    This was extremely shocking to me too when I was made aware of this incident by my team. I am very sorry and pray you accept my sincere apologies. It is guests such as yourself to whom we owe the success of Burgundy’s & I feel guilty of letting you down. I want to assure you that we will continue to do all we can to take corrective action to prevent such an occurance and justify our guests confidence in Burgundy’s.
    I look forward to your continued patronage.
    Warm Regards.
    Vipin Sachdev.
  • tifosi16 tifosi16

  • Good food coupled with pleasing ambience Nov 26, 2012

    What do you get when you throw in bright interiors , lush landscape , a sit out/ patio type and multicuisine food ...you get Burgundy's :) We visited Burgundy's after seeing lots of reviews on metro plus and our very own facebook and let me tell you we weren't disappointed at all. Perched in upscale MRC Nagar next to Chettinad school is Burgundys. The bright chic restaurant with its neatly laid buffet counter immediately drew our attention. After a short debate we decided to opt for a la carte. The menu comprises of continental , north and south Indian dishes along with beverages ,mocktails,etc... read more
  • RESPONSE FROM MANAGEMENT

    Replied by: Vipin Sachdev, Managing Director, on Dec 11, 2012 Flag this

    Business Owner
    Dear Friend,
    Thank you very much for your appreciation. I am feeling great and humbled.
    I believe all our restaurants are benchmark restaurants that changed and continue to change the way people eat in Chennai. I am glad guests keep us motivated with all the feed backs which keeps us fighting fit to fight the daily battle against competition that guests keep visiting our restaurants.
    I thank you for your business and look forward to your continued visits.
    Warm regards.
    Vipin Sachdev.

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