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  • Hestia_gp Hestia_gp
  • Can be Much Much Better! Dec 08, 2011

    I was extremely excited about the opening of a dedicated place for Donuts in Chennai. Being a fanatic of donuts, I badly wanted to escape the sub standard McRennet Donuts we have been putting up with here for years.
    I did not want to get judgemental about a place with one visit and hence my review is coming after 3 visits to this place.
    First off, the ambience is pretty chic and bubbly. The glass walls of the kitchen(from where the donuts are actually made) makes it possible to actually get a visual impact of the donuts yo are yearning for.
    But other than looking good, there is nothing spectacular about these donuts.
    The thing which is making the place such a hit is the fact that it is the first such place in Chennai. I have personally come back two more times only because it is relatively better than the other bakeries.
    I dont wish to be critical just for the sake of it and I understand all other reviews here seem to love this place. But the quality of the donuts could be made much much better.
    I seriously want this place to improve because I will keep coming back here. I totally love the concept and I want you guys to grow. Maybe you should take a leaf out of Cafe Peterdonuts at Aundh, Pune. They have mindblowing donuts, possibly better than the Dunkins or Mad over donuts. Though theirs are priced at around 75Rs per donut, its is more than worth the taste. (I visited Pune for a week and I had donuts for lunch for atleast 5 days.)
    Also the beverages and sandwiches can also be made better,even if it is only a donut place.
    The success may last only till some competitor comes and gives way better donuts like the ones at Peterdonuts.
    Am looking forward to some REAL better DONUT affair.

  • RESPONSE FROM MANAGEMENT

    Replied by: Bhuvanesh Subarayan, Founder, on Dec 08, 2011 Flag this

    Business Owner
    Hello Hestia,
    We understand that you are disappointed with us not just once but repeatedly.Which is not fair from our side. we always try hard to make sure each one of our customer is satisfied with our products and service and in your case we were not par. We apologise for this situation. We are hopeful the next visit of yours will better then the previous one. Do come back and feel free to leave your feedback as we take these feedback very seriously and work on it. Thanks for your time. Thanks and Sorry.

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