the ladies who were there before were good. and about the products, most of them suck except the soaps. and unlike international lush they don;t give out samples. I wasted about 2k on a cream and had to throw it away since they wouldn't take it bad. the new staff are even worse than before. they try to FORCE you to buy things even without helping you choose them. I'd rather travel to bangalore to buy lush than buy it here.